Summarize after entering the details
from blink design library:
In our usability studies, we often see users pause when they are asked to give something a title as the first step in a data-entry task. The problem seems to be that they are being asked to summarize something they haven’t yet created. I suspect the folks at Get Satisfaction also observed this, and therefore created their form with the title after the description entry. 
Read more: Summarize after entering details
Tagged: summary ux ui webdesign question feedback | 5 April 2010
How to defend your design decisions?
Check out my blog that focuses on collecting research materials and articles that you can use to defend your design decisions in front of your clients.
Have a look: Defend your design
4 April 2010
Colorful visualization of popular articles
At Engadget, the most commented articles are visualized, not just listed like on most sites (even other geek sites).
Tagged: ux design webdesign delightful details visualization | 14 January 2010
Celebrating first-time actions
Ebay sends an email when you make your first purchase (though they focus too much on selling more stuff).
Tagged: ecommerce delightful details ui ux webdesign | 24 October 2009
Simple service overview
Grasshopper shows a nice and easy overview of its service. For those who would like to learn more, there are videos detailing each step and a prominent button for all the features.
Tagged: content overview ui ux webdesign | 23 October 2009
Reduce the stress with microcopy
On the sign-up page of Grasshopper, a little text snippet tells you can add numbers later on. Nice use of microcopy to smooth sign-up decision.
Tagged: microcopy content copy ui ux webdesign | 23 October 2009
Always visible shopping cart
At
Crate and Barrel, your shopping cart is always shown with the pictures of the products.
Tagged: ecommerce shopping cart ui ux webdesign | 18 October 2009
Catching leaving customers
When a customer wants to leave the account application page at Amex, she can email herself the page’s link as a reminder (better would be if it resumed the application).
Tagged: CRM ui ux webdesign | 18 October 2009
Effective field-level help
When entering a field, the
Amex application form — where accurate input is more important than completion time — clearly shows the focus and provides help for the actual field.
Tagged: form help user assistance ui ux webdesign | 18 October 2009
User assistance contents on sidebar
Helping first-time and novice customers on
Custom Toronto.
Tagged: user assistance help ux ui webdesign | 10 October 2009